Refund and Cancellation Policy

At Efashionkart, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, please read this Refund and Cancellation Policy to understand our procedures regarding order cancellations, refunds, returns, and exchanges.

1. Order Cancellation

You may request cancellation of your order within 48 hours of placing the order, provided that the order has not already been processed or shipped.

To request cancellation, please contact our customer service team as soon as possible using the contact details provided below.

Email: info@efashionkart.in/

Once an order has been processed or shipped, it cannot be cancelled. However, you may be eligible to return the product in accordance with our Return & Exchange Policy.

2. Refunds

Refunds will be processed according to the following conditions:

Refund Eligibility

A refund may be issued if:

• The order is cancelled within the eligible cancellation period.
• The returned product meets the conditions specified in our Return & Exchange Policy.
• The product received is defective, damaged, incorrect, or significantly different from the product ordered.

Refund Process

Once the returned product has been received and inspected, and the return is approved, the applicable refund will be initiated to the original payment method.

The time required for the refund to reflect in your account may vary depending on your bank, card issuer, or payment service provider.

Non-Refundable Items

Certain products may not be eligible for refunds, including but not limited to:

• Products marked as “Final Sale”
• Products that have been used, washed, altered, or damaged after delivery
• Customized or personalized products
• Gift cards, where applicable
• Products purchased during clearance or special promotional sales, unless otherwise stated

3. Returns & Exchanges

If you are not satisfied with your purchase and wish to return or exchange an item, the following conditions apply:

Return Window

Return requests must be initiated within 3 days from the date of delivery, unless a different return period is specifically mentioned for the product.

Condition of the Product

To be eligible for a return or exchange, the product must be:

• Unused and unworn
• Unwashed
• Undamaged
• Returned with all original tags attached
• Returned in its original packaging, where applicable

Products that do not meet these conditions may be rejected for return or refund.

Exchanges

If you wish to exchange a product for a different size or color, please contact our customer service team to check availability.

An exchange will be processed only if the requested replacement product is available and the returned product meets our eligibility requirements.

If you receive an incorrect, defective, or damaged product, please contact us immediately. Subject to verification, we may provide a replacement or eligible refund.

4. How to Return an Item

To initiate a return, please follow these steps:

Step 1 – Contact Us

Contact our customer service team within the applicable return period using:

Email: info@efashionkart.in/

Please provide your order number and relevant details regarding the product you wish to return.

Step 2 – Return Authorization

Our customer service team will review your request and, if eligible, provide return instructions.

Step 3 – Return Shipping

Unless the return is due to a defective, damaged, or incorrect product received from Efashionkart, the customer may be responsible for the applicable return shipping costs.

We recommend using a trackable shipping service when returning a product.

Step 4 – Inspection and Resolution

Once we receive the returned product, our team will inspect it to determine whether it meets the return requirements.

If approved, we will process the applicable refund or exchange.

5. Shipping Fees

Original shipping charges are generally non-refundable, except where the return is due to an error on our part, such as:

• Incorrect product shipped
• Defective product
• Damaged product received

Where applicable, return shipping costs may also be covered by Efashionkart in such cases.

For returns due to a change of mind, incorrect size selection, or other reasons not attributable to Efashionkart, the customer may be responsible for return shipping costs.

6. Defective or Damaged Items

If you receive a product that is defective, damaged, or incorrect, please contact us as soon as possible after delivery.

Please provide:

• Order number
• Product details
• Description of the issue
• Clear photographs or videos showing the defect or damage, where applicable

After verification, Efashionkart may arrange a return and provide an eligible replacement or refund.

7. Exemptions

The following products may not be eligible for returns or refunds:

• Customized or personalized products
• Gift cards
• Products marked as non-returnable
• Products purchased during sale or clearance events, unless otherwise stated
• Products that have been used, washed, altered, or damaged by the customer
• Products returned without original tags or packaging where such packaging is required

8. Changes to This Policy

Efashionkart reserves the right to modify, update, or change this Refund and Cancellation Policy at any time.

Any changes will be published on this page, along with the updated effective or revision date.

Customers are encouraged to review this policy periodically for the latest information regarding our cancellation, return, exchange, and refund procedures.

Last Updated: [Insert Date]

9. Contact Us

If you have any questions regarding cancellations, refunds, returns, or exchanges, please contact our customer service team.